Frequently asked questions

Teachers can try Teacher Pro for 14 days with up to 20 pupils and forward lesson summaries within your pupil-based rolling 14-day allowance during that trial. Paid Studio Basic includes pasted notes and email-forwarded summaries without the trial pupil-number cap. Email forwarding has a monthly allowance based on the studio's pupil count; automatic Zoom connection is included during the trial and on both teacher plans. Your Zoom account must support the summary or cloud-recording feature you use. Basic includes private drafts, teacher review, practice plans, revision notes and resources. The pupil or parent chooses their own lesson-hub membership separately.

No. Connecting Zoom can bring supported meeting summaries into your private draft queue automatically. You can also paste a Zoom summary, your own notes or another suitable lesson summary into a pupil’s record. In either case, AI helps turn the material into a structured lesson draft for you to review and refine.

Yes. In Prepare follow-up, choose the pupil and subject, then Record up to 3 minutes. Allow microphone access, record your own recap and stop when finished. Check and edit the transcribed notes before choosing Prepare private draft. This is a teacher recap, not a recorder for the full live lesson. The recording is not kept as a lesson resource.

The teacher trial uses a rolling 14-day allowance: active pupils × 2, plus 25%, rounded up. Twenty active pupils gives 50 email-processing attempts and 50 draft attempts. Paid Studio Basic uses a rolling 30-day allowance: active pupils × 52 ÷ 12, plus 25%, rounded up, giving 109 of each at twenty pupils. These cover different processing stages, not two separate draft budgets. A fresh AI generation or retry uses a draft attempt; reopening, moving an ordinary private draft and manual editing do not. Attempts may consume allowance even if the provider fails.

Three-minute voice recaps have separate studio allowances in any rolling seven days: 25 transcription attempts during the trial, 40 on paid Basic and 80 on paid Pro. Failed transcription attempts count too. Contact support if you reach a limit.

No. YourLessonHub prepares an editable first draft with AI assistance. Review it, make corrections and choose Preview as pupil or Save and preview to check it. A private draft becomes visible only when you choose Publish to followed by the pupil’s name or group pupil count. Publishing also saves outstanding changes and sends the lesson notification.

Often, yes. Once you confirm the pupil for a recurring Zoom meeting, YourLessonHub can remember that match for later summaries. You still confirm the pupil and review every lesson before publishing.

It remains private, unassigned and clearly time- and date-stamped to help you identify the lesson. You select the correct pupil before YourLessonHub creates the editable lesson draft. You can also discard an item that was not a lesson.

Yes. Edit the lesson sections and resources, then save. Save published changes updates an already-published lesson without another email. To send an update notice, expand Notify pupil of an update and choose Save and notify pupil. Saving and previewing an already-published lesson also updates its live content.

Use Withdraw from pupil when the lesson should no longer be visible. Ordinary corrections do not require withdrawal. Move a lesson to another pupil only while it is private; withdraw a published lesson first.

Yes, when the teacher enables Request work for next lesson · optional and saves the lesson. The published lesson then offers an upload area for PDFs, photos, audio or video: up to five files, 50 MB combined. Other documents should be saved as PDFs first.

The teacher receives an email on the first submission for that lesson; replacements do not send another. Replacing a submission removes all its previous files. The teacher can review the work and close uploads. This is preparation for discussion in the next lesson, not a chat or a promise of marking beforehand.

The Library holds reusable files, links and Teaching Packs. Attach an existing resource while reviewing a lesson rather than uploading another copy. Where Teaching Packs are available, Create a pupil draft copies the pack’s reusable pupil lesson and resources into a private draft without an AI call. Adapt it to what was actually taught before publishing; a later Zoom summary is not automatically merged into that copy. A next-lesson outline is pupil-specific private planning, not a published follow-up.

Studio Basic includes 6 GB and Teacher Pro includes 11 GB, shared across reusable Library files, lesson attachments and pupil work. Use the allowance wherever you need it. Reused files count once within the studio. Optional storage packs add 10, 20, 30 or 40 GB at £1/month or £10/year per 10 GB. Increases are prorated; reductions take effect at renewal. At 80% usage, the storage screen warns you to review files or add storage. At the limit, new uploads are blocked; existing files remain available. Manage storage lets you search lesson attachments and filter by pupil, age and type. Library files remain managed in the Library. Studio owners can open Manage storage to review lesson files or buy extra capacity.

No. Published lesson text and eligible hosted files are saved automatically into the pupil’s personal collection while access is active and space is available. Downloading is only needed to keep a copy on their own device. Ordinary teacher cleanup preserves successfully saved pupil copies; files that could not be saved may become unavailable when the teacher removes the original. External Zoom, YouTube and other provider links are not automatically copied as recordings. Pupil Basic’s 5 GB and Enhanced’s 10 GB personal allowances are separate from the teacher’s shared studio storage.

Uploaded lesson recordings do not expire solely because of their age. Teachers decide which attachments to keep and can remove them through the lesson or Manage storage. Ordinary removal preserves independently saved pupil copies; pupils without a saved copy can lose access. Account closure, content withdrawal and privacy or safety removal rules still apply. External recordings follow the provider’s availability.

Open Help in the teacher navigation for written guides and the existing videos where available. Some videos show an earlier layout; follow the current written steps. The Help widget also offers approved product guidance and Contact human support.

Use the contact form or email support@yourlessonhub.co.uk. Include the screen, problem and reply email—not passwords, transcripts or sensitive pupil details. Contact-form messages are saved as private support tickets; widget conversation is attached only if you choose to include it.

If you already have a teacher, use their private invitation. Choose For me — I’m an adult learner or For my child — I’m the parent or guardian. Existing account holders sign in rather than creating another account. If your teacher does not use YourLessonHub yet, you can send a verified request from the pupil and parent page.

Finding a new teacher through the directory is a separate route: create or sign in to an adult account, enquire and agree the connection steps. The directory route does not include the invitation free trial. Membership is separate from tuition.

For a parent-managed account, the adult uses their email and account-holder password for Access & billing, account settings and AI permissions. The pupil uses their separate username and pupil password to open My lessons. The pupil login cannot manage billing or permissions. An adult learner uses their own account for lessons and account management. The parent account manages the pupil relationship; it does not automatically open the pupil’s private lesson content.

For pupils joining their existing teacher by invitation, your first five teacher-approved lessons are free, for up to 14 days from the first published lesson. Waiting for your first lesson does not use up those days. You can use published practice plans, revision notes, recordings, resources and lesson history. No card is needed during the trial.

Accepting an invitation does not create a paid subscription. The adult account holder chooses whether to continue. If they set up a subscription during the trial, Stripe shows the amount and first billing date before confirmation; check that date rather than assuming a new trial starts.

To continue after free access ends, the adult account holder chooses a pupil membership in Access & billing. Basic is £2.99 per month; Enhanced is £4.99 per month for each pupil. Annual options are £29.90 for Basic or £49.90 for Enhanced. The price, billing period and renewal terms are shown before confirmation. Without a chosen subscription there is no automatic charge when the invitation trial ends.

Basic keeps the published lesson follow-up, practice plan, recordings, resources, history and teacher-provided questions together, with subject-specific practice tools where available. Enhanced adds Lesson Coach: Test me, Explain this, guided Practice this and Flashcards based on the published lesson. Availability depends on what the lesson supports; not every subject needs every tool. The teacher’s plan does not automatically give the pupil Enhanced.

Basic includes 5 GB of personal lesson storage; Enhanced includes 10 GB. Storage management is for adult account holders, not the pupil login.

Lesson Coach is currently for account users aged 13 or over. Enhanced membership and adult AI permission are both required. Buying Enhanced is not, by itself, permission. YourLessonHub is a 13-plus service on every plan, including Basic. The parent or guardian confirms once at registration for a managed pupil; adult learners confirm for themselves. Before a new Enhanced checkout or upgrade continues to Stripe, the adult gives separate AI permission; the recorded age confirmation is reused. Adult learners give their own optional AI permission; parents or guardians give it for the pupil. Existing adult accounts and recorded parent age confirmations do not need a fresh age declaration. Do not confirm 13-plus for a younger pupil: parental permission does not currently enable under-13 Lesson Coach.

If Enhanced is already selected but permission is missing, use Finish setting up Lesson Coach in billing, or open My account → Lesson Coach · AI study permissions. Permission can be withdrawn there. The pupil login cannot change it.

Relevant published lesson material is sent to OpenAI for the AI study tools. They are not open chat or web search, and their responses are not individually teacher-reviewed. On suitable English tasks, optional Writing Check also sends the written response for brief feedback; it is guidance, not teacher marking. Read the privacy information before giving permission.

Yes. Current and previously published lessons remain together in your private lesson history while you have access.

Yes. Keep one pupil account and accept invitations from additional participating teachers or music schools. Each teacher or school sees and manages only its own lessons; you can switch between them from your private hub.

Your account is private. Each teaching studio can see only the pupil relationship, lessons and resources belonging to that studio. One teacher cannot see another studio’s work unless you share it separately.

Sign in as the adult account holder and open Access & billing. Choose Upgrade to Enhanced, Change to Basic, or switch billing period where offered. Manage current plan opens Stripe’s billing controls, including cancellation. Nothing is changed merely by opening a comparison or Stripe preview: review the amount due, effective date and renewal terms before confirming. A change updates the existing membership rather than intentionally adding a second one. If a change is pending, review that notice before starting another.

After returning, check which card is marked Current plan or Trial plan. Refresh membership status reloads the billing page to read the latest saved status; it is not another purchase. Cancellation stops future renewal, with access continuing until the end date shown.

It records the day that the signed-in pupil account opened the hub or a published lesson for that studio. It does not measure time spent, prove practice or confirm lesson completion. The teacher can view the last seven days and expand to the last 30 days; earlier unrecorded days are not evidence of inactivity.

Not automatically. Incoming summaries, transcripts and drafts stay in the teacher workspace. The teacher decides what lesson follow-up and resources to publish. Lesson Coach’s optional AI responses are generated from published material; they are not another teacher-approved lesson.

On supported upload screens, selected MP4 videos can be optimised on your device before upload when your browser supports it. Check the upload message. The service stores and plays the file that is actually uploaded; other files upload unchanged. Playback quality still depends on that file and the viewer’s connection. External recording links remain controlled by their provider.

The teacher or teaching studio must tell pupils when a lesson is recorded and obtain any consent required for their circumstances. Teachers should include only information needed to support learning.